Please use this identifier to cite or link to this item: https://dspace.ctu.edu.vn/jspui/handle/123456789/100529
Title: Emotional labor in tourism and hospitality industry in Vietnam
Authors: Phung, Thi Hang
Ha, Thi Que Anh
Keywords: Emotional labor
Tourism
Hostpitality industry
Vietnam
Issue Date: 2024
Series/Report no.: Tạp chí Kinh tế Châu Á - Thái Bình Dương;Số 655 .- Tr.116-119
Abstract: Emotional Labor (EL) is a significant issue because it is usually viewed as a common and demanding aspect of every occupation. The aim of this paper is to analyze EL of tourism and hospitality laborers in the relationship with its Antecedents (situational and dispositional factors) and outcomes in the context of tourism’s swift recovery. The study was conducted with both quantitative and qualitative methods through questionnaires and interviews. The data was collected by surveying full-time employees working in this industry and analyzed using structural equation modeling (PLS-SEM). The results indicated that personal traits significantly related to emotional labor, which notably affects burnout, Job satisfaction and turnover intention of employees.
URI: https://dspace.ctu.edu.vn/jspui/handle/123456789/100529
ISSN: 0868-3808
Appears in Collections:Kinh tế Châu Á - Thái Bình Dương

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