DEVELOPING A WEB PLATFORM FOR MENTAL HEALTH PSYCHOLOGICAL SUPPORT WITH A CHATBOT

Abstract

Stress, anxiety, and moderate depression are among the mental health conditions that are becoming increasingly common, especially in places like Vietnam where access to professional help is restricted and cultural stigma makes the problem worse. The design and implementation of a web-based platform for mental health support that incorporates sentiment analysis to offer easily accessible, sympathetic, and culturally appropriate help is presented in this thesis. By utilizing cutting-edge technology, the site promotes emotional resilience with features including community forums, future letter writing, private and public journaling. For real-time sentiment analysis of user-generated material, the system uses PhoBERT, a natural language processing model tailored to Vietnamese, allowing for the identification of crisis alerts and individualized feedback. While the thesis originally aimed to include a chatbot component, its development has not been fully completed.