BUILDING AN E-COMMERCE WEBSITE FOR A BADMINTON STORE INTERGATING CHATBOT

Abstract

Currently, most badminton websites primarily focus on providing information or selling products, but they often lack intelligent interactive support for users. This limitation can make it difficult for beginners to choose suitable products, such as rackets, shoes, or accessories. To address this issue, there is a need for a platform that combines product information with an interactive chatbot to enhance the user experience. The research methodology for this project involved requirements analysis, system design, database development, frontend development using ReactJS, backend development with Laravel, and integration of a ChatGPT-based chatbot to support information retrieval and user consultation. As a result, the developed website is user-friendly and includes essential functions such as product management, news management, a shopping cart, and a chatbot capable of answering user questions effectively. The system successfully meets its initial objectives, with the chatbot significantly improving user experience, and it also has potential for future expansion into a larger-scale e-commerce platform.