DESIGN AND IMPLEMENTATION OF AN ONLINE BEVERAGE ORDERING SYSTEM WITH SALES MANAGEMENT.

Abstract

This project presents the design and implementation of an online beverage ordering system that unifies product browsing, order placement, and customer interaction into a single web-based platform. The system aims to solve limitations commonly found in small beverage businesses, where traditional ordering methods often lead to slow processing, inconsistent service quality, and difficulties in managing customer engagement and promotional activities. The platform provides secure user authentication through email-based login and social login via Facebook, along with account registration, password recovery through email verification, and customizable user profiles. Customers can search for products, browse categorized menus, calculate shipping fees based on real-time distance, redeem reward points for coupons, apply discount codes at checkout, and track order status throughout the preparation and delivery process. Features such as purchase history, favorite items, recently viewed or ordered products, and integrated live chat support contribute to an improved and more interactive user experience. For business operations, the system offers an administrative interface for managing products, updating product information, and creating or editing promotional coupons. Administrators can also monitor revenue by day, month, and year, as well as review detailed product-based sales statistics. Meanwhile, staff members are supported through tools that allow updating delivery progress, modifying preparation status, and communicating with customers through the built-in support chat. Experimental results demonstrate that the system provides stable performance, intuitive interaction, and an efficient digital solution for beverage shops seeking to modernize their online ordering workflow and enhance operational efficiency.