BUILDING A TOOL FOR FACEBOOK INTERACTION

Abstract

Nowadays, with the increasing number of social network websites, there are a huge number of chances and also challenges for the businesses who mostly use Facebook as their main business channel. And the key issue to lead to success is to have the best interaction method to interact with their clients/customers. The problems occur when the Content creation phase for their brand, especially for the Facebook’s fanpage consumes a ton of resources and it has to be processed daily. Hence, the business owner may have to hire some Content creators to resolve the problems with the following purposes: - Copy and paste the content from other local websites such as VnExpress, Vtc, etc. to create the contents with the main purpose to keep their page active. - The same as the above reason, the hired content creators may go to some foreign websites to translate and create contents. - Last choice but also the worst and the most expensive choice, is to hire professional Content writers whose content creating skills are good enough to create qualified contents for their page. “Facebook Content Management System (FCCMS)” – a content management system which centralizes the process and content creation and management which can help the business’s owner to create the content for their page, to keep their page active daily with the automatically created content. Moreover, the system is also allowed the professional Content creator to contribute their posts here and be published to Facebook’s page after verified by the system user called Quality Assurance. As a result, the business’s owner will be able to cut down the fee to maintain their Facebook’s page’s status update daily, most importantly, the management process will be much easier with the system’s storage.