Managerial competencies’ assessment of sales managers worked at Vietnamese commercial banks: A gap analytic approach

Abstract

The paper is to clarify definition and measurement of managerial competencies of sales managers worked at Vietnamese commercial banks. A validation result is an important basis to evaluate the sit-uations of managerial competencies of sales managers in 10 Vietnamese commercial banks located at Ha Noi. The Gap analysis shows that planning and task execution competencies, teamwork management com-petencies develop on track; contextual sensitivity and problem solving competencies face with key gaps. The observation provides the foundation for improving managerial competencies of sales managers in future.