Tressing factors in work affecting the efficiency of work of tax industry

Abstract

The purpose of this study is the study of stress at work and work efficiency of the tax service officials. Based on the theoretical stress at work and qualitative research the author has identified four factors of stress at work are likely to have a relationship with the results of the work of public servants’ tax service in the city HCM, including stress from customers (taxpayers), do the job in the role conflict, work overload, stress in relationships with colleagues and superiors.