Please use this identifier to cite or link to this item: https://dspace.ctu.edu.vn/jspui/handle/123456789/64092
Title: User's satisfaction with Information system quality: an empirical study on the hospital Information systems in HoChiMinh City, Vietnam
Authors: Nguyen, Tran Thuy Trang
Nguyen, Manh Tuan
Keywords: IS success model
TAM model
Top management support
Trust
User satisfaction
Issue Date: 2019
Series/Report no.: Journal of Science HCM Open University;Vol. 9, No. 04 .- P.51-64
Abstract: User satisfaction with information system quality has long been a substantial topic in the literature of information system (IS). Based on the key constructs of IS success model (including system quality and information quality) and technology acceptance model (including perceived case of use and perceived usefulness), this paper builds and validates a theoretical framework to explain user satisfaction with information system quality. A survey study with AMOS-SEM analysis of 363 users of management information systems in 9 hospitals in HCMC, Vietnam showed that 12 of 14 hypotheses were empirically supported. The findings affirmed the direct influence of system quality, information quality and top management support on perceived ease of use, perceived usefulness and trust, and then on user satisfaction. The results also reinforced the impact of perceived ease of use on perceived usefulness, and the joint influence of perceived usefulness and trust on user satisfaction. The paper is among the first studies, in the healthcare sector, to empirically identify both information system quality and top management support in predicting user acceptance of and satisfaction with information system implementation in organizational settings. The theoretical and managerial implications of the paper were derived.
URI: https://dspace.ctu.edu.vn/jspui/handle/123456789/64092
ISSN: 1859-3453
Appears in Collections:Khoa học Trường ĐH Mở Tp.HCM (Journal of Science HCM Open University)

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