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Issue Date
Title
Author(s)
2018
Thực trạng quản trị quan hệ khách hàng điện tử (E-CRM) tại Hãng Hàng không Quốc gia Việt Nam
Nguyễn, Thị Khánh Chi
2019
Các nhân tố ảnh hưởng đến triển khai e-CRM trong ngành hàng không
Nguyễn, Thị Khánh Chi
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Hãng hàng không
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Vietnam Airlines
Date issued
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2018
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2019